Towards Excellence

(ISSN No. 0974-035X)
(An indexed refereed & peer-reviewed journal of higher education)
UGC-MALAVIYA MISSION TEACHER TRAINING CENTRE GUJARAT UNIVERSITY

EXPLORING THE VARIOUS FACTORS IMPACTING THE PATIENT SATISFACTION OF THE RURAL HEALTHCARE CENTRES OF WEST BENGAL PERTAINING TO MANPOWER PLANNING: A STUDY

Authors:

Satakshi Chatterjee, Arunangshu Giri, S.N. Bandyopadhyay

Abstract:

Introduction: The rural healthcare system of India has many lacunas. The entire world today is grappling with the spreading COVID 19 pandemic and the rural parts of India is one of the worst affected parts. There is a particular structure of the rural healthcare system of India which comprises of Community Health Centres, Primary Health Centres and the Sub Centres. All of this healthcare units have got certain manpower requirements; however, it is seen that in majority of the cases, there is a shortage of manpower especially in the Community Health Centres and the Primary Health Centres.

Purpose: The objective of this paper is to identify the evident factors pertaining to the manpower planning which might have an impact on the patient satisfaction.

Methodology: In this paper, only secondary data will be used. Various papers from different journals will be studied during this study. From this, various variables which are related to manpower planning and which affects the patient satisfaction will be identified.

Implications: Manpower Planning is seen as a challenge across the healthcare centres in the rural parts of India. The doctor patient ratio is nowhere near to the ideal ratio. As such, the individuals residing in the rural parts of India have access to very poor healthcare centres and they mostly depend upon the urban hospitals for treatment. Development of the human resource system in parts of the rural healthcare systems would be a blessing for millions of people across India. Many lives would also be saved as they would not have to travel thousands of miles to receive treatment.

Future Scope of Research: With the proper identification of the factors affecting patient satisfaction pertaining to human resources planning, further statistical tools can be applied for model development. A questionnaire will be developed for both the patients and the human resources working in the healthcare centres. Primary data can be collected and analysed. Factor analysis can be done after checking the reliability and validity of the data. This can be followed by a model development and proving the model with structural equational modelling. This model will have definite societal implications as it will help the rural healthcare centres to better manage their human resources at an optimal level. This would in turn have an positive impact on the degree of patient satisfaction.

Keywords:

Manpower Planning; Patient Satisfaction; Rural Healthcare Centres; Doctor Patient Ratio

Vol & Issue:

VOL.14, ISSUE No.1, March 2022